"When the University of Washington closed our internal collection office and began outsourcing account receivables last year, I was very concerned. There also was much skepticism about this move from others on campus.

I'm happy to say it has been an excellent move for us, thanks to the wonderful staff at GRC. The assistance and customer service provided during our many challenges of this past year have been outstanding. Better yet, the recovery rates are impressive!"

GRC's approach to resolving our clients' accounts is based on our philosophy of hiring the best people, providing them with specialized training and utilizing modern technology to improve their collection performance. GRC is committed to quality customer service and protecting borrower rights and dignity throughout the recovery process. All contacts with borrowers are governed by GRC's corporate collection philosophy:

"To require borrowers to pay in a manner consistent with their ability to repay their debt, to ensure human rights and dignity of the borrower are kept in mind, and to ensure no unreasonable demands are made or implied."

GRC will comply with all federal and state debt collection laws, regulations and client policies. All attempts to collect accounts will be fair and reasonable and will not involve harassment, intimidation, false or misleading representation or unnecessary communication concerning the debt to persons other than the borrower or the borrower's representative or attorney. GRC will systematically resolve all accounts in accordance with contract terms and conditions.