Compliance and Accountability

Our clients receive a quality control plan with policies and procedures in place at every level of the collection process – from account placement and training to close and return of accounts. This focus on quality provides multiple layers of protection for clients and their borrowers.

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As the recognized market leader, we have earned this distinction by placing client needs and expectations first. The Client Services department serves as a daily resource utilizing a wealth of experience in providing not only information and assistance, but also in the collection industry as a whole.

  • • Team members average over eight years experience with    GRC
  • • Over 91% have been internally promoted
  • • The department continually works with clients to    understand what is important to them and why, and then    focuses on creating new processes, procedures, and    tracking measurements to enhance collection services.
  • We also provide detailed and relevant client reporting delivered through a variety of channels including File Transfer Protocol (FTP), client web interface, or data-encrypted email. We currently have available as standard client reporting on the web are:

  • • Balance Report
  • • Bankruptcy Report
  • • Borrower Status Report
  • • Cohort Summary Report
  • • Collection Remittance Invoice
  • • Demographic Report
  • • Group Close and Return Listing
  • • Placement Acknowledgement Report
  • • Placement Analysis Report